I've answered some of the most common questions I get to save us all some time. If your question isn't below just ping me a message here.

Where do you deliver?

We currently offer delivery to mainland UK addresses free of charge.

When will my box be delivered?

We use Hermes Next Day Service to deliver our meal kits. Boxes are shipped Thursday to arrive on Fridays.

 

Please note that, whilst we do everything we can to deliver the box on your selected date, occasionally the boxes are delivered the day after due to delays with the courier, and this is out of our hands. Just email menubylou@gmail.com if you have any questions.

 

I’ve inputted information incorrectly on my address/order?

Email menubylou@gmail.com an email as soon as possible and if your delivery has not been shipped we will be able to amend.

When is your next delivery date?

Follow us on Instagram and Facebook for the most up to date information on our delivery dates.

I have an allergy. Should I inform you?

Yes, absolutely. Please inform us of any allergy at time of purchase. All allergens are used in our kitchen however the allergens actually used in each dish are noted on the product pages. We have a strict cleaning schedule to prevent cross contamination, however, you must be aware we do use allergens in our kitchen at other times

 

I want to order in bulk for a corporate treat, virtual birthday party, etc.

Get in touch for any large or bespoke orders and we will be able to create a proposal and quote for you

I have a problem with my order.

Email menubylou@gmail.com for the quickest response to any issues. DMs and Facebook messages are not monitored consistently.

I loved my box, how can I help other people find you by giving you a review?

Head to our Facebook page where you can recommend us on the reviews section.

When is your next cuisine going to be delivering?

Subscribe on the home page to be the first to hear when we release new menus.